Refund policy

Due to the personal care nature of our products (shampoo, conditioner, skin care, body care, baby care, and home care), we maintain a strict no-return policy for opened, used, or unsealed products. Please read the full eligibility criteria below before reaching out.

1. Non-Returnable Items — No Exceptions

•       Any product whose tamper-evident seal, shrink wrap, or safety seal has been broken or removed

•       Products that have been opened, partially used, or fully used

•       Products that have been exposed to water, sunlight, or contaminants

•       Products purchased during clearance, final sale, or marked as non-returnable at the time of purchase

•       Products where the original packaging, batch label, or MRP sticker has been tampered with or removed

•       Gift sets or combo packs where any item has been opened or used

2. Eligible Returns — Limited Exceptions

A return or replacement request will be considered ONLY in the following cases, subject to verification:

•       Product received in a physically damaged or broken condition (damaged in transit)

•       Product is leaking or has spillage due to manufacturing or packaging defect

•       Wrong product delivered (different product or variant than what was ordered)

•       Product is expired or past its best-before date at the time of delivery

•       Product is missing from the order (partial delivery)

All eligible return requests must be raised within 48 hours of delivery with clear photographic or video evidence of the issue.

3. How to Raise a Return Request

•       Contact Reytha within 48 hours of delivery via our official support email or WhatsApp

•       Provide your order ID, name, contact number, and a brief description of the issue

•       Attach clear photographs or a short video showing the damaged, wrong, or defective product — including the outer packaging and the product label

•       Our team will review your request within 2–3 business days and communicate the outcome

•       Do NOT return any product without receiving written approval from Reytha first — unapproved returns will not be accepted and will not be eligible for refund

4. Return Shipping

•       If the return is approved due to our error (wrong product, defective, damaged in transit), Reytha will arrange return pickup or reimburse return shipping at our discretion.

•       If the customer initiates a return for any other reason (which must still meet eligibility criteria), the customer bears the return shipping cost.

•       Products must be returned in their original, sealed, undamaged packaging with all labels intact.

5. Refund Process

•       Refunds are issued only after the returned product is received and inspected by our team.

•       Approved refunds will be processed within 7–10 business days from the date of inspection approval.

•       Refunds will be credited to the original payment method (UPI, bank account, credit/debit card, or wallet as applicable).

•       Shipping charges are non-refundable except where Reytha is at fault.

•       For Cash on Delivery orders, refunds will be processed via bank transfer — customer must provide bank account details.

6. Replacement Policy

•       Where a return is not practically possible (e.g., product arrived broken and is not usable), Reytha may offer a replacement instead of a refund, at our discretion.

•       Replacements are subject to product availability.

•       Only one replacement per order issue will be offered.

7. Disputes & Consumer Rights

Reytha respects consumer rights under the Consumer Protection Act, 2019. If you are dissatisfied with the resolution of your return or refund request, you may:

•       Escalate to our Grievance Officer via the details on our Grievance Redressal page

•       Contact the National Consumer Helpline (NCH) at 1915 or visit consumerhelpline.gov.in

•       File a complaint on the INGRAM platform or approach the appropriate Consumer Disputes Redressal Commission