Shipping policy

Effective Date: July 2026  |  Applicable Jurisdiction: India

Reytha is committed to delivering your plant-powered products safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Shipping Coverage

•       We currently ship across India only.

•       We do not ship to PO Boxes, APO/FPO addresses, or locations in restricted/inaccessible areas.

•       International shipping is not available at this time. This policy will be updated when international shipping is introduced.

2. Processing Time

•       Orders are processed within 1–3 business days after payment confirmation, excluding public holidays and Sundays.

•       Orders placed after 12:00 PM IST may be processed the following business day.

•       During high-volume periods (sale events, festive seasons), processing may take up to 5 business days.

3. Delivery Timelines

•       Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata): 3–5 business days

•       Tier-2 & Tier-3 cities: 5–7 business days

•       Remote or rural areas: 7–10 business days

All timelines are estimates and may vary due to courier partner operations, weather conditions, or other unforeseen circumstances beyond Reytha's control.

4. Shipping Charges

•       Shipping charges, if applicable, will be displayed at checkout before payment.

•       Reytha may offer free shipping above a minimum order value, which will be communicated on the website.

•       Shipping charges are non-refundable except in cases where Reytha is at fault (wrong or defective product dispatched).

5. Order Tracking

•       Once your order is dispatched, you will receive a shipping confirmation with a tracking number via email or WhatsApp.

•       You can track your order through the courier partner's website using the provided tracking number.

•       If you have not received tracking information within 4 business days of order confirmation, please contact us.

6. Delivery Responsibility

•       The customer is responsible for providing a complete and accurate delivery address at the time of order.

•       Reytha is not liable for failed deliveries or delays resulting from incorrect/incomplete address details provided by the customer.

•       If delivery is attempted and the customer is unavailable, the courier partner will attempt redelivery as per their policy. After failed attempts, the shipment may be returned to us.

•       Risk of loss or damage passes to the customer upon successful delivery to the stated address.

7. Damaged in Transit

•       If your product arrives physically damaged due to transit, please photograph the outer packaging and the product immediately upon receipt and contact us within 48 hours of delivery.

•       Claims raised beyond 48 hours of delivery may not be eligible for replacement.

8. Delayed or Lost Shipments

•       If your order has not arrived within the estimated window, please allow an additional 2–3 business days before contacting us.

If a shipment is confirmed lost by the courier, Reytha will arrange a replacement or refund at its discretion.