Shipping policy
Effective Date: July 2026 | Applicable Jurisdiction: India
Reytha is committed to delivering your plant-powered products safely and on time. Please read our Shipping Policy carefully before placing your order.
1. Shipping Coverage
• We currently ship across India only.
• We do not ship to PO Boxes, APO/FPO addresses, or locations in restricted/inaccessible areas.
• International shipping is not available at this time. This policy will be updated when international shipping is introduced.
2. Processing Time
• Orders are processed within 1–3 business days after payment confirmation, excluding public holidays and Sundays.
• Orders placed after 12:00 PM IST may be processed the following business day.
• During high-volume periods (sale events, festive seasons), processing may take up to 5 business days.
3. Delivery Timelines
• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata): 3–5 business days
• Tier-2 & Tier-3 cities: 5–7 business days
• Remote or rural areas: 7–10 business days
All timelines are estimates and may vary due to courier partner operations, weather conditions, or other unforeseen circumstances beyond Reytha's control.
4. Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before payment.
• Reytha may offer free shipping above a minimum order value, which will be communicated on the website.
• Shipping charges are non-refundable except in cases where Reytha is at fault (wrong or defective product dispatched).
5. Order Tracking
• Once your order is dispatched, you will receive a shipping confirmation with a tracking number via email or WhatsApp.
• You can track your order through the courier partner's website using the provided tracking number.
• If you have not received tracking information within 4 business days of order confirmation, please contact us.
6. Delivery Responsibility
• The customer is responsible for providing a complete and accurate delivery address at the time of order.
• Reytha is not liable for failed deliveries or delays resulting from incorrect/incomplete address details provided by the customer.
• If delivery is attempted and the customer is unavailable, the courier partner will attempt redelivery as per their policy. After failed attempts, the shipment may be returned to us.
• Risk of loss or damage passes to the customer upon successful delivery to the stated address.
7. Damaged in Transit
• If your product arrives physically damaged due to transit, please photograph the outer packaging and the product immediately upon receipt and contact us within 48 hours of delivery.
• Claims raised beyond 48 hours of delivery may not be eligible for replacement.
8. Delayed or Lost Shipments
• If your order has not arrived within the estimated window, please allow an additional 2–3 business days before contacting us.
If a shipment is confirmed lost by the courier, Reytha will arrange a replacement or refund at its discretion.
